Effective Date: 01-09-2024

At Satya Sanatani, your satisfaction is our top priority. We want you to feel confident and happy with your purchase. If something isn’t quite right, we’re here to make it better.

Eligibility:

• What’s Eligible: We offer returns and refunds for physical goods.
• Timing: If you need to return something, please share the tracking ID within 7 days of receiving your order.
• Condition: To qualify for a return or refund, please make sure:
  • The item is unused and in the same condition as when it arrived.
  • You include the necessary documentation, like your receipt.
  • You provide an unboxing video to help us understand the issue.
• When We Offer Refunds:
  • If your product arrives damaged.
  • If we accidentally sent you the wrong item.
  • For other concerns, we’re happy to offer a replacement.

How We Handle Refunds

• Method: If you’re eligible for a refund due to a damaged or incorrect item, we’ll process it via direct bank transfer.
• Replacements: If a replacement is needed, we’ll exchange your item for the same or a similar one.
• Shipping Costs:
  • We’ll cover return shipping if the product is damaged or incorrect.
  • For other reasons, you’ll be responsible for the return shipping costs.

• We’re happy to exchange your item if you can provide an unboxing video that shows the condition when you opened it.

• Currently, all physical goods can be returned under the conditions mentioned above.

• If you need to return something, just send us an email at contact@satyasanatani.com. Please include your order number, a brief description of the issue, and your unboxing video. We’re here to help!
• Proof of Purchase: We’ll need your unboxing video along with your receipt and any other relevant documents.

• We’ll begin processing your refund once we’ve received and checked your returned item.
• After that, we’ll process your refund within 3-5 business days. Please keep in mind that your bank may take a little extra time to complete the transfer.

• Refunds and returns will only be processed after we receive your returned item.
• The refund process might take a bit longer depending on your bank’s processing times.

If you have any questions about our Returns and Refunds Policy, please contact us:

Satya Sanatani Private Limited
Email: contact@satyasanatani.com
Address: Nehrugram, Dehradun, Uttarakhand, India, 248014.